GENERAL 30 DAYS POLICY
All authorized return merchandise must be unused and in the original condition for resale. Special Custom Order are not eligible for returns and exchanges.
Please note that all return merchandise will be subject to inspection prior to the issue of a refund.
For all merchandise returned to Leherware for reasons other than damage, incomplete order, or incorrect item received, a 15% restocking fee will be deducted from the refund or credit. Return shipping charges will apply. Shipping labels can be provided upon request.
Large orders of glass products must be returned as a pallet shipment. Returns of glass items shipped via UPS or FedEx will not be accepted.
RETURN PROCESS
Contact us within 30 days of package arrival via. [email protected] to obtain your Return Merchandise Authorization Form and RMA #. Return labels can be provided upon request.
We DO NOT take responsibility for any returned item(s) that become lost or damaged during transit. We recommend using a shipping service that provides you with a tracking number, to secure your shipment and help track the return until it reaches our facility.
Please ship authorized return items to the following address within 14 days of the authorization date.
Leher Ware Inc.
8 The Green, Ste A
Dover
DE – 19901
GLASS ITEMS
Please notify our Customer Support Team at [email protected] within 14 days of arrival if the package is found with visible damages or missing merchandise.
REFUND PROCESS
Once the carrier receives your return package, it may take up to 2 weeks for us to receive and process your return. All refunds are processed with the original payment method. Once processed, please allow a minimum of 5 business days for the refund amount to fully reflect on your account.
EXCHANGES
Merchandise can only be exchanged under certain circumstances. Please contact our Customer Support Team for additional information.